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HHS agency turned FEVS scores around with 'purpose-driven' employees

Source: Federal News Network
Publish Date: July 12, 2019

PSC's Federal Occupational Health (FOH) was recently featured on Federal News Network about a turnaround success story with the Federal Employee Viewpoint Survey. FOH had implemented an improvement strategy with various drivers, including to build "a sense of purpose." The strategy has led to higher employee satisfaction, favorable customer ratings, and revenue growth.

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