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Shared Services Community

  • Data Center Refresh: DCOI Redefines Federal Data Center Policy

  • Innovation through Shared Services for the US Federal Government Agencies

    Mr. Paul Bartley, Director of the Program Support Center, runs a ‘shared service’ focused on back office administrative support for US Federal Government Agencies.  He specifically provides services in financial management and procurement; real estate and logistics; and occupational health to name a few.  He provides this service through 3,000 staff and has an annual turnover of $700 million.

    • Director's Corner


      Al Sample.

      Sharing Our Accomplishments


      Here at PSC, we are Managing the Business of Government™ responsibly while continuing to add value to our services for agencies across the Federal government. We take great pride in setting HHS Departmental policy in areas such as fleet, travel, and real property.


      Learn More


    • PSC featured in Business of Government Magazine

      [Business of Government Magazine] | [7/25/2016 4:00:00 AM]

      As government agencies continue to be under increased scrutiny to improve efficiency and be ever more vigilant with their use of public funding, they are increasingly adopting alternative models and approaches to providing services.


    • EXCLUSIVE - Robotics Process Automation What is it and How can it benefit Public Sector Shared Services?

      [Open Gov] | [7/6/2016 8:00:00 AM]

      The very mention of “robotics process automation” (RPA) conjures up the image of a room full of gleaming humanoid robots stiffly moving about, busily picking things up and putting them down.  But what exactly is RPA? Why is it so hot among shared service centers in the private sector? And how is it relevant to shared services in the public sector?


    • Innovation through Shared Services for the US Federal Government Agencies

      [Open Gov] | [5/18/2016 4:00:00 AM]

      Mr. Paul Bartley, Director of the Program Support Center, runs a ‘shared service’ focused on back office administrative support for US Federal Government Agencies.  He specifically provides services in financial management and procurement; real estate and logistics; and occupational health to name a few.  He provides this service through 3,000 staff and has an annual turnover of $700 million.


    • Continuing the Shared Services Momentum

      [the White House] | [5/4/2016 3:00:00 PM]

      Today, OMB issued guidance to agencies institutionalizing many of the ongoing initiatives and progress on improving administrative functions through shared services. Recognizing the powerful impact that the government’s internal operations have on service to its citizens, this Administration has made transformation of management practices within the Federal Government a key priority. Sharing and streamlining mission support services such as financial management and human resources not only allows for more efficient use of taxpayer dollars, but also enables agencies to focus more time, energy and resources on their strategic priorities that benefit the public, such as building the nation’s infrastructure, ensuring our security, and strengthening our communities


    • OMB: Improving Administrative Functions Through Shared Services

      [OMB] | [5/4/2016 4:00:00 AM]

      The President, through his Management Agenda, is committed to creating a 21st Century Government that is more effective, efficient, supportive of economic growth, and fosters a culture of excellence in the Federal workforce. To that end, the Administration has launched various efforts to transform the delivery of common administrative services into a shared services model that will reduce duplication and redundancy and enable the government to redeploy funds to agency core mission activities.


    • Enhancing Decision-Making: Helping the next administration make smart and timely decisions

      [LinkedIn] | [4/22/2016 4:00:00 AM]

      On Wednesday, November 9, the new President-elect and his or her transition team will begin to make what promises to be an unrelenting barrage of decisions. For the duration of their time in office, the president and members of the administration will seek to make smart and timely decisions that advance a presidential agenda and respond to emerging challenges.


    • Program Support Center gains momentum as one of the leading Shared Services Providers in the US

      [Open Gov] | [4/1/2016 4:00:00 AM]

      OpenGov recently caught up with Mr. Paul Bartley, Deputy Assistant Secretary for Program Support, Program Support Center (PSC), U.S. Department of Health and Human Services.



    • Joint Commission Accredits Largest Federal Provider of Occupational Health Services

      [The Joint Commission] | [3/1/2016 5:00:00 AM]

      The Joint Commission announced today it has awarded Ambulatory Care Accreditation to Program Support Center, the largest provider of occupational health services in the federal government.


    • Does government need a FITARA for shared services?

      [FCW] | [2/23/2016 5:00:00 AM]

      "The stars are aligned" for a bill that could codify the use of shared services across government, much like the Federal IT Acquisition Reform Act galvanized support for agency CIOs, said John Marshall, founder and CEO of the Shared Services Leadership Coalition, at an AGA leadership conference panel on Feb. 23.


    • OMB priming HR shared services for a big year

      [Federal Times Radio] | [2/8/2016 5:00:00 AM]

      The Office of Management and Budget is rebooting the human resources line of business effort after it laid basically dormant — or maybe just really quiet — for the last several years.


    • The IT crowd: Federal government's IT department can't prove savings

      [News Kamloops] | [2/2/2016 5:00:00 AM]

      OTTAWA — A critical audit of the federal government's central information-technology department says Shared Services Canada can't show whether it was saving the government any money, nor whether systems and data were secure.


    • Mallory Barg Bulman: Here’s a list for improving shared services

      [Federal Tunes Radio] | [1/27/2016 5:00:00 AM]

      Your mother always told you it was good to share. For federal agencies, shared services are a route to greater efficiency, less wasted effort and maybe even better performance. So why aren't more agencies doing it? Now the Partnership for Public Service, teaming with Deloitte, has come up with a list of recommendations for agencies to get into shared services for human resources and acquisition. Mallory Barg Bulman, research director at the Partnership, joins Federal Drive with Tom Temin with more detail.


    • GSA considers free cloud toolbox for other agencies

      [Fed Scoop] | [1/11/2016 5:00:00 AM]

      The General Services Administration is looking to add yet another program to help federal government departments get to the cloud, this time at no cost to agencies.


    • Achieving greater mission support through shared services

      [Federal Times Radio] | [1/7/2016 5:00:00 AM]

      This week on “Off the Shelf” Jennifer J. Walcott and Bill Beyer, principals with Deloitte Consulting LLP, discuss strategic opportunities to achieve greater mission support for the federal government through shared services.


    • Interview with Anne- Marie Massenberg, Chief of Staff, PSC

      [Chazey Partners] | [12/9/2015 5:00:00 AM]


    • Brian Siegel: Agencies find it hard to play nice with shared services

      [Federal Times Radio] | [12/4/2015 5:00:00 AM]

      Play nice and share. A good prescription for little kids and for federal agencies trying to cut administrative and IT costs. But for kids and federal managers, shared services can be an uphill push. Federal Drive with Tom Temin asked Brian Siegel, principal in the federal consulting practice at Deloitte, why that is.


    • Commonwealth looks to shared services future

      [ZDNet] | [12/3/2015 5:00:00 AM]

      The Australian government has called for input on how to best provide a whole-of-government solution for its public services which is estimated to cost in excess of AU$3.5 billion annually.


    • 11 tips for success in shared services

      [Federal News Radio] | [11/17/2015 5:00:00 AM]

      Between 1789 or so and now, the federal government has grown like bamboo — each shoot separate — rather than like a pin oak tree, with a single trunk supporting all the branches. That’s one reason the Office of Management and Budget is pushing shared services. It’s a way to reduce cost and redundancy.


    • Following the Path to Shared Services

      [FedTech] | [11/3/2015 5:00:00 AM]

      The federal government’s business infrastructure is broken and highly vulnerable to cyberattack, to the point that Michael Daniel, the White House cybersecurity coordinator, has called its condition “indefensible.”