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Customer Contact Center

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Customer Contact Center (CCC) provides cost-effective and quality solutions that enable many federal agencies to deliver an exceptional customer experience.

Customer Contact Center provides multi-channel first-level telephone and e-mail support for the following programs: Access Management System (AMS), PMS (Payment Management System), E-Gov Travel, Grants.gov, HHS Hotline, Human Resources and HR Systems including HHS Learning Portal, Transit Subsidy, and the Unified Financial Management System (UFMS) including MACCS and iProcurement.

TOLL FREE CALLING

Contact Center Services

(Except Grants.gov, PMS, GovZone, and the HHS Hotline)

1-888-ONE-DHHS (663-3447)

Monday - Friday

7AM - 9PM EST (except federal holidays)

Payment Management Services (PMS)

1-877-614-5533

Monday - Friday

7AM - 9PM EST (except federal holidays)

Grants.gov

1-800-518-4726

Local or International Calling

1-606-545-5035

24/7 (except federal holidays)

HHS Hotline

1-877-696-6775

Monday - Friday

7AM - 9PM EST (except federal holidays)

EMAIL SUPPORT

Access Management System: AMSHelp@hhs.gov

Payment Management System (PMS): PMSSupport@psc.hhs.gov

E-Gov Travel: egovtravelhelpdesk@hhs.gov

Grants.gov: support@grants.gov

HHS Learning Portal: DHHSHelp@hhs.gov

Transit Subsidy: PSCTranshareProgram@psc.gov

UFMS including iProcurement and MACCS: mailbox.ufms@hhs.gov


Customer Contact Center Self-Help Web Portal

The Customer Contact Center Self-Help Web Portal provides a 24/7 online point of entry to the Customer Contact Center’s extensive customer support content. Customer Contact Center customers can access solutions at their convenience 24 hours a day seven days a week.

To access the Contact Center Services Self-Help Web Portal, click the Program link of your choice below:

Key Features and Benefits:

  • Top 10 FAQs – The Self-Help Welcome Screen displays the Top 10 FAQs for each of the Customer Contact Center programs.
  • Searchable knowledge base – A key feature of the Self-Help Web Portal includes a knowledge base of data Customer Service Representatives currently utilize when assisting customers. This information is now available for customers to search for answers to their own questions.
  • Self-Help Request Ticket – If an issue cannot be resolved with the available knowledge base solutions, customers can submit a service request ticket with their questions or issues and track ticket status via the Self-Help Web Portal.